Shipping Policy
Last Updated: 06/11/2025
Eligible Countries
This shipping policy applies to customers in the United Kingdom.
Delivery Location
Orders will be delivered to the customer's address provided during checkout. Please ensure your delivery address is correct as we cannot be held responsible for orders sent to an incorrect address.
Processing Time
All orders require 1-2 business days for processing
Processing occurs Monday through Friday, excluding public holidays
Transit Time
Transit to the UK takes approximately 3-10 business days after dispatch
Packages are dispatched Monday through Friday, excluding public holidays
Transit times may vary depending on delivery location within the UK and customs processing
Total Delivery Time
Please allow 4-12 business days for your order to arrive (1-2 days processing + 3-10 days transit).
Shipping Currency
All shipping fees are charged in GBP (£).
Delivery Fee
We offer FREE shipping on all orders to the UK.
Please note that delivery times are estimates and may be affected by factors outside our control such as weather conditions, customs delays, or holidays. Maison Soho is not responsible for any delays caused by customs or postal services.
For any questions regarding shipping, please contact our customer service team at info@maisonsoho.co.uk
Damaged or incorrect orders
We sincerely apologize if you receive a damaged or incorrect item. If this happens, please take clear photos of the issue and contact us as soon as possible.
To report a problem, email us at info@maisonsoho.co.uk, including:
• Your order number
• Details of the issue
• Photos of the damage or incorrect item
We will promptly find a suitable solution for you.
Order Cancellation
If you wish to cancel your order, please email us as soon as possible. If your order has not yet entered processing, we can cancel it for you.
Delayed Orders
In times of high demand (e.g., holiday seasons), delivery may be delayed. If your order has not arrived within three additional business days beyond the estimated time, please reach out to our customer service team for assistance.
Order Processing & Cut-Off Time
• Orders placed before 2:00 PM GMT on business days (Monday to Friday) will be processed on the same day.
• Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Contact
Should you have any questions about our shipping practices or this Shipping Policy, or if you would like to exercise any of your rights, please contact us.
Store Name: Maison Soho
Address: 12 Whiteladies Road, Clifton, Bristol, BS8 1PD, United Kingdom
Phone: +44 1174102241
Email: info@maisonsoho.co.uk
Opening Hours: Monday - Friday: 9:00 AM - 5:00 PM GMT
Reach out to us: Contact page
